Terms
and
Conditions

GENERAL

By using the MANONG EXPRESS WEBSITE you agree to be bound by the following terms and conditions. We reserve our right to employ updates or alterations of the Terms and Conditions without prior notice. Should you continue to use the website after the introduction of our updates means that you accept those changes. You agree that you are subject to our set of rules that may be introduced from time to time and that the website is provided ‘AS IS” which means that we have no responsibility of any kind. If you disagree with our Terms and Conditions, we discourage you to refrain from using our website.

1. Restrictions

Visitors or clients agree not to use any software or material that contains a virus or damaging program which may corrupt the website’s data, interfere with the operation of this website and that no information or material may be introduced that are malicious or objectionable, offensive, indecent, libelous, slanderous, false, pornographic which might be in violation of the law on Cybercrimes. Client is also prohibited from posting business advertisement or promotional materials, junk mail, spam, chain letters, pyramid schemes or solicitations.

2. MEMBER USERNAME, PASSWORD AND ACCOUNT

Clients are responsible in creating their own username and password which they may change from time to time including its confidentiality. Clients also agree that they are solely responsible for any activity that takes place under their account. If they have knowledge or suspects that the confidentiality of the username or password has been compromised or used without their authority, same should be immediately brought to our attention for further action. We will not be responsible or liable for any loss or damage arising from the clients’ failure to comply with this condition.

When you first register for a Manong Express account, and when you use our services, we collect some personal information about you such as:

  • Your full name, mobile number and email address and other contact details
  • Picture for your profile
  • A unique Manong Express user ID / username (an alphanumeric string) which is assigned to you upon registration
  • Other optional information as part of your account profile

3. Communications

Communicating electronically with us means that you consent to receive e-mails, texts, notices, and disclosures that we may send you.

4. Termination

We reserve the right to terminate the client’s account in whole or in part or remove any content at any time for any reason with or without prior notice. We also reserve the right to terminate client’s access to the website at any time or deactivate or delete such account with or without prior notice. Further, client agrees that we shall not be liable to the client or any third party for any termination of client’s access to the website or any loss or deletion of uploaded content.

5. Warranty Disclaimer

We do not warrant that use of the website will be uninterrupted, secure, virus-free or error free nor do we make warranty as to mistakes or inaccuracies of content, personal injury or property damage resulting from the client’s access or use of the site, unauthorized use of personal or financial information nor loss or damage of any kind incurred as a result of the use of any functionality or content posted, transmitted or made available thru the site.

6. Client's Own Risk

Any risk of misunderstanding, error, loss, damage or expense resulting from the use of our website is entirely at the client’s own risk and MANONG EXPRESS DELIVERY shall not be held liable.

7. INDEMNITY

Client shall indemnify the MANONG DELIVERY EXPRESS against any liability that may be suffered, sustained or incurred, directly or indirectly, by the MANONG DELIVERY EXPRESS as a result of or rising from or in connection with any misrepresentation, negligence, fraud or misconduct or any breach of these Terms and Conditions by or on the part of the Client.

8. LIABILITY

Manong delivery express shall not be liable for any indirect, incidental, special, consequential damage or any loss or profits whether directly or indirectly, or any loss of data, resulting from client’s access or inability to access the website or unauthorized access or alteration of client’s transmissions or content. In no event shall the aggregate liability of the Manong Express exceed the amount clients has paid the Manong Express.

9. FORCE MAJEURE

Manong Express shall be excused from performance under this Terms and Conditions to the extent it is prevented or delayed from performing as a result of an event or series of events caused by or resulting from weather conditions or acts of God, war, acts of terrorism, civil disobedience, labor strikes, network or software failure or other causes beyond the control of Manong Delivery Express. Manong Delivery Express may not fulfill its 3-day payout if it is due to unforeseen events including technical failure in our Website to process delivery and collection data.

10. AVAILMENT OF SERVICES

Client, once enrolled in our system may avail of our services by signifying his/her intent thru email or text message and will receive notification that a rider using Manong Express mobile application has accepted the booking. Client will then receive update of the booking including the arrival in his/her given drop-off point as fulfilled by the rider/delivery personnel. Client agrees that apart from the specified amount due for the delivered items a fee of P7.00 per kilometer distance traveled from point of departure to point of pick-up shall be charged on top of Base Delivery Fee of P50.00.

11. LEGAL DISPUTES

Any dispute arising from the Terms and conditions shall be subject to the jurisdiction of the court where the Manong Express is located.




Terms

As a “Client” of this Manong Express application, you hereby agree and comply with the following Terms of Use:

Manong Express

“Manong Express” means Manong Delivery Express, Inc., a logistics company with a registered head office at Barangay Papaya Road, Mabini Homesite, Cabanatuan City, Nueva Ecija 3100. Manong Express is the authorized administrator of the Manong Express User’s Application or program (the “Software”), the Manong Express Website and the Manong Express Branch offices in the Philippines and is engaged in the business of providing the Services to Clients in the Philippines.

Client

“Client” means any natural or juridical person who installs a copy of the Software on a mobile device and submits a Booking through the Software and Manong Express Website for Manong Express Carriers and Quick Delivery Riders to be performed in the Philippines.

Book a Delivery

“Book a Delivery” refers to the request the Clients may submit through the Software or Website to engage Manong Express Carriers and Quick Delivery Services for compensation to be determined in accordance with the prevailing “Rates” on the Software (a “Booking”).

E-Wallet

“E-Wallet” refers to the deposit of money made by the Client with Manong Express, from which deposit the fees and charges due for a Booking or a Wallet Transfer may be deducted, and over which deposit the Client has full and complete control until the total order cost is deducted as a result of a completed transaction.

Top Up

“Top Up” means the Client’s request of adding credit (E-Wallet) on his/her Manong Express Account to use the primary services offered by Manong Express; “Book a Delivery”

Quick Delivery Services

“Quick Delivery Services” means the services provided by a Quick Delivery Rider for the account of a Client, which includes the pickup and delivery of the Client’s Shipment from and to stated locations in the Philippines using Manong Express Carriers or a booked vehicle, as well as any add-on services, pursuant to a Booking.

Quick Delivery Rider

Quick Delivery Rider” means a licensed driver, not registered as a Manong Express Carrier or otherwise engaged in business as such, who has been accredited with Manong Express as part of a pool of drivers who may be willing, at his/her sole discretion, to provide Private Carrier Services to a Client using Manong Express Application.

Manong Express Carriers

“Manong Express Carriers” means a licensed driver and a registered Manong Express Carrier who was under Manong Express as part of a pool of drivers who is tasked to provide Quick Delivery Services to a Client.

Manong Express Website

“Manong Express Website” refers to the official website of Manong Express “manongexpress.com”.